Paypal Payments & Incorrect Delivery Addresses
We urge you to check the delivery address on your order confirmation very carefully. Essesea will not be held responsible for a failed delivery attempt if we have been provided with an incorrect delivery address.
Please be aware when paying by Paypal Express that the delivery address will be overwritten by that of the registered Paypal address - even if you have specified an alternative address at the Essesea checkout. You will need to change the delivery address in Paypal to prevent this from happening.
Shipping
Postal charges are calculated by weight of items. Total postage and packaging charges are calculated via the checkout prior to purchase. You can check the postage cost for your order in the shopping cart via the 'Estimate shipping' button.
All orders are insured for loss or damage. Higher value orders will be sent on a recorded / signed for service.
If there is no-one available to receive a package that
requires a signature or is undeliverable due to size, Royal Mail will
notify the addressee and hold the parcel for a reasonable length of
time. Once a delivery attempt has been made it is your responsibility
to arrange collection or re-delivery with your local Royal Mail depot.
Please note that if you request for your order to be left unattended if
unable to fit through a letterbox - for example 'please leave in
porch', Essesea Ltd. will not be held responsible for non-receipt of an
order.
Essesea Ltd. will not be held responsible for the loss of a package
once a
delivery attempt has been made.
Proof of postage is always obtained.
We ship worldwide. International orders are subject to airmail / flight schedules and customs clearance. All orders are declared at their actual value for customs purposes. A copy of your invoice will be included with your order.
International customers: Please be aware that international orders can take anything up to 6 weeks from despatch to reach their destination.
Lead Times
We endeavour to despatch your order as quickly as possible. As many of our items are made to order, despatch times vary depending on the products.
Please read the following carefully:
Most of our standard non-personalised products are available for next business day despatch.
For personalised products we always email a print proof before going ahead with an order.
The lead time for personalised items is 3-5 days from approval of the print proof - not the date of the order.
Many of our items have specific options which you can choose on purchase. These items are made to order to your requirements. We do keep stock of the components needed to make the items but you need to allow us time to physically make them. Therefore please allow up to 3-5 days for items with options.
Tiaras, Hair combs, Vines and Pins are made to order, please allow 3-5 days for despatch of these items (this excludes one-of-a-kind items which are already made).
It is always advisable to check should you require any items urgently. We are usually able to accommodate rush orders, but please check with us first to make sure it is possible.
Choosing the 'Special Delivery Next Day' service at the checkout does not necessarily mean your order will arrive next day unless previously agreed otherwise.
All orders are subject to the above lead times.
Returns
We have every confidence that you will be delighted with your purchase.
If for any reason you are unhappy with your goods and wish to return them please contact us in writing within 7 days of receipt for either a refund, credit coupon or an exchange of goods to the same value in accordance with the distance selling regulations. Returned items must be in an unused and saleable condition. Exclusions apply, such as personalised and some made-to-order items. Essesea Ltd. will not be held liable for return shipping costs.
Returns or exchanges must be completed within 30 days of receipt of goods. Essesea Ltd. reserves the right to refuse returns, refunds or exchanges after this period.
We do try to be as flexible as possible with returns,
however, items which we make specifically to your
requirements, e.g. items with
options such as colour, size may be non-returnable
or subject to a re-stocking fee on return.
These items include:
Die-cut card shapes - including place name cards and favour boxes,
Hair vines, combs, headbands, tiaras and any other items made
to your requirements in a specific size, colour or finish.
Please note that personalised items are non-returnable.
If you are in any doubt on the suitability of items we would suggest you purchase just one item as a sample before placing a larger order.
When returning items please ensure that you obtain proof of posting and any necessary insurance for high value items. We will not be held responsible for items being returned which are lost or damaged in the post. A proof of posting certificate is available free of charge from your post office and will insure the package for up to 100 times the price of a first class stamp.
For health and hygiene reasons we cannot accept returns on jewellery for piercings.
