Shipping
Postal charges are calculated by weight of items. Total postage and packaging charges are calculated via the checkout prior to purchase.
All orders are insured for loss or damage. Higher value orders will be sent on a recorded / signed for service.
If there is no-one available to receive a package that requires a signature or is undeliverable due to size, Royal Mail will notify the addressee and hold the parcel for a reasonable length of time. Once a delivery attempt has been made it is your responsibility to arrange collection or re-delivery with your local Royal Mail depot. Essesea will not be held responsible for the loss of a package once a delivery attempt has been made.
Proof of postage is always obtained.
Returns
We have every confidence that you will be delighted with your purchase.
If for any reason you are unhappy with your goods and wish to return them please contact us within 7 days of receipt for either a refund, credit coupon or an exchange of goods to the same value (excluding P&P costs) in accordance with the distance selling regulations.
Returned personalised items will be subject to a 50% re-stocking fee as obviously the personalised packaging cannot be reused.
Please ensure that you obtain proof of posting for returned items as we will not be held responsible for items lost or damaged in the post.
For health and hygiene reasons we can not accept returns on jewellery for piercings.
