A unique range of handmade gifts and decorations for all occasions ...

Customer Service

Despatch Timescales

As many of our items are made to order, despatch times vary depending on the items.

Most of our standard non-personalised items are despatched within 1-2 business days.

The lead time for personalised items is 3-5 business days from receipt of both payment and approval of the emailed print proof.

Many of our items have specific options which you can choose on purchase. These items are made to order to your requirements. We do keep stock of the components needed to make the items but you need to allow us time to physically make them. Therefore, please allow up to 3-5 working days for despatch of any items with options.

Tiaras, Hair combs, Vines and Pins are all made to order, please allow 3-5 days for despatch of these items (this excludes one-of-a-kind items which are already made).

It is always advisable to check should you require any items urgently. We are usually able to accommodate rush orders, but please check with us first to make sure it is possible.

Shipping

All orders are subject to the above lead times.

There is the option at the checkout for UK customers to choose an express shipping service. The express shipping option is purely a faster postal service, and is not an express despatch guarantee.

Standard UK shipping is a flat rate £1.45 per order for any number of items.


Our international postal charges are calculated by weight of items. Total postage and packaging charges for all orders can be calculated via the checkout prior to purchase.

On delivery of an order if there is no-one available to receive a package that requires a signature or is undeliverable due to size, Royal Mail will notify the addressee and hold the parcel for a reasonable length of time as quoted in their terms and conditions. Once a delivery attempt has been made it is your responsibility to arrange collection or re-delivery with your local Royal Mail depot. If a package is returned to us due to a failed delivery attempt you will be charged extra to re-send the package.
Please note that if you request that your order is to be left unattended on delivery (for example in a porch, or other specified place), Essesea Ltd. will not be held responsible for claims of non-receipt of an order.

Essesea Ltd. will not be held responsible for the loss of a package once a delivery attempt has been made.

We ship worldwide. International orders are subject to airmail / flight schedules and customs clearance. All orders are declared at their actual value for customs purposes. A copy of your invoice will be included with your order.

International customers: International orders can take anything up to 6 weeks from despatch for your order to reach you. Please allow plenty of time when ordering.

Returns & Replacements

We have every confidence that you will be delighted with your purchase.

If for any reason you are unhappy with your goods and wish to return them please contact us in writing within 7 days of receipt for either a refund, credit coupon or an exchange of goods to the same value in accordance with the distance selling regulations. Returned items must be in an unused and saleable condition. Exclusions apply, such as personalised and some made-to-order items. Essesea Ltd. will not be held liable for return shipping costs.

Returns or exchanges must be completed within 30 days of receipt of goods. Essesea Ltd. reserves the right to refuse returns, refunds or exchanges after this period.

We do try to be as flexible as possible with returns, however, items which we make specifically to your requirements, e.g. items with options such as colour, size may be non-returnable or subject to a re-stocking fee on return.
These items include:
Die-cut card shapes - including place name cards and favour boxes,
Hair vines, combs, headbands, tiaras and any other items made to your requirements in a specific size, colour or finish.

Please note that personalised items are non-returnable.

If you are in any doubt on the suitability of items we would suggest you purchase just one item as a sample before placing a larger order.

When returning items please ensure that you obtain proof of posting and any necessary insurance for high value items. We will not be held responsible for items being returned which are lost or damaged in the post. A proof of posting certificate is available free of charge from your post office and will insure the package for up to 100 times the price of a first class stamp.

Ordering Personalised Items

IMPORTANT - SO AS NOT TO DELAY YOUR ORDER:

If you are purchasing personalised items you will be emailed a print proof to your registered email address within 48 hours.
You are required to check and approve the artwork before your order is printed. It is your responsibility to check all details on the print proof are correct and to your requirements.

We do not proceed with any personalised order until we have received approval of the emailed print proof.

Our despatch time for personalised and made-to-order items is 3-5 business days from receipt of both payment and approval of the print proof.

Payment Methods
Orders are not made or despatched until cleared payment is received in full.

Payments are processed securely via PayPal. Essesea Ltd does not hold credit / debit card information or bank account details.
Credit or debit card payments can be made securely via PayPal.

Orders where payment has not been received after 30 days will be cancelled.

Please note that we do not accept payment via cheque or postal order.

Copyright

Photographs, images and printed designs used on this website and our products are created by Essesea Ltd. unless otherwise stated and are protected by copyright law. Unless previously agreed otherwise any photographs or images taken from this website must acknowledge Essesea as the creator by including a clickable link to www.essesea.co.uk or the relevant Essesea web page the image was taken from.

General
Essesea Ltd. will not accept liability for any failure to deliver goods, any delay in delivery, or for any damage to goods delivered caused by any event or circumstances beyond our control.

Should you have any problems with your order please contact us within 7 days of receipt. It is the responsibility of the customer to check the contents of the order on arrival. Essesea Ltd. will not be held liable for defective goods or order shortages after 7 days of receipt of the order.

All items made by Essesea Ltd. contain small parts which are considered a choking hazard. Items produced by Essesea Ltd are not considered suitable for children under any circumstance. Essesea Ltd. will not be held responsible for any injury that may occur.

Colours shown on screen -for example on our card colour chart- are intended as a guide only as they will vary depending on your monitor settings. If you are in any doubt on the suitability of items we would suggest you purchase just one item as a sample before placing a larger order. Alternatively, please see oursamples page.

Many items made by Essesea contain genuine Swarovski components. Swarovski is a registered trademark of Swarovski AG. There is no relationship between any Swarovski company and Essesea Ltd.

Essesea Ltd. will not be held responsible for the content of any other website linked to from this website.

If you have any concerns regarding security, privacy or a complaint in connection with making a purchase online do not hesitate to contact us.