Essesea Ltd
91 School Field
Bamber Bridge
Preston
PR5 8BH
United Kingdom
Tel. 08443 570775

Our working hours are 11am-7pm Mon-Fri (excluding bank holidays), although we are often able to reply to emailed enquiries received out of these hours.

Essesea Ltd is registered in England No. 07396929
VAT Reg. No. GB 100278265



Frequently Asked Questions:


Payments


Can I make payment over the phone?
We are unable to process credit/debit card payment over the phone, only through Google Checkout or PayPal. Click here for further details.

Can I pay for my order via cheque or postal order?
Payments via cheque or postal order are welcome (UK customers only) - this option is available at checkout.

If you use online or telephone banking services you are welcome to make a direct payment (UK customers only). Please choose the cheque or Postal Order option at the checkout and then email us quoting your order number to request payment information.


Collection & Visits


Can I collect my order to save the P&P cost?
We offer a mail order service only and as such keep our standard P&P rates as low as possible. We are unable to allow personal collections at this time.

Do you produce a catalogue or have a shop I or showroom I can visit?
As the items we make often changes throughout the year we do not produce printed catalogue. Our products are only showcased online. We do not have a shop premises or showroom and are unable to allow personal visits at this time.


Samples


We regret that due to a high volume of requests we are unable to post samples for free.
Most of our items are sold in singles or small quantities so that you are able to purchase small sample amounts before placing a larger order. Please click here for further details on samples.


Worldwide Shipping


Do you ship internationally?
We do ship worldwide. Shipping rates can be calculated by using the shipping estimator in the shopping cart.


Despatch Times


How long will my order take?
We make most of our items to order. Please refer to our lead times page for further details of our current despatch times and proofing procedures for personalised orders.


Technical Difficulties


Should you encounter any technical difficulties whilst using this website please phone or email us to advise (if we don't know there's a problem we can't fix it).
Out of our working hours either leave a voicemail, or drop us an email to webmaster@essesea.co.uk giving as much detail as you possibly can about the problem.


Other Enquiries


For any other enquiries the fastest and easiest way to contact us is by email to shop@essesea.co.uk or use the form below.
Contact Us
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